Dear customers! Due to planned power outages, there may be difficulties with telephone communication, so for your convenience, please order online. We do our best to process your order quickly and deliver water on time. Take care of yourself! close message

Answers to questions

This page contains answers to the most frequently asked questions from our clients.

QUESTIONS ABOUT BOTTLES

  • What material are made of the bottle?

  • How long a bottle can be used?

  • How prepared bottles before bottling water?

  • What is the difference between bottles with handles and bottles without handles?

  • We‘ve got a not full bottle, why?

  • What is film and why is it necessary?

  • Why do covers have different colors?

  • How to remove the cover?

  • The sizes of the bottle

QUESTIONS ABOUT WATER

  • What is pH?

  • What kind of water do you have?

  • Tell us about the water purification system? What kind of filters are used for cleaning?

  • What are the distinguishes between the regular, iodine or fluorine water?

  • Do you have distilled water?

  • What is useful iodine and fluorine water for?

  • What are the contraindications for iodine and fluorine water?

  • What is your water differs for ...?

  • Where is your production situated?

  • How long does the water storage?

  • What is the depth of the well?

  • What is back osmosis?

  • What you do conserve water with?

  • What is the composition of water? Mineralization?

  • Where do you get minerals? In what form?

  • Can children, pregnant women, people with certain diseases drink this water?

  • Can your driver collect water in a pump room?

  • What organizations check the quality of your water?

QUESTIONS ON EQUIPMENT

  • What is the difference between the carbonated cooler and non-carbonated one?

  • What is pump?

  • What is the dispenser?

  • What is the difference between the pump and dispenser (advantages and disadvantages of each type)?

  • What is the difference between mini-cooler and the standard one?

  • How much energy consumes cooler?

  • What is the temperature of heating and cooling of cooler?

  • How much water is in the tanks of hot and cold water?

  • Do I need to turn off the cooler at night, on weekends, on vacation?

  • How we do the sanitation?

  • What detergents do you use to wash equipment?

  • Does cooler clean water?

  • Does cooler boil the water?

  • We are not satisfied with the heating water temperature in the cooler, what to do?

  • How long does work the gas-cylinder?

  • How many people can drink tea, coffee at the same time?

  • How much cooler must be to provide hot water at the same time a group of people?

  • What are the sizes of the cooler?

  • Is it possible to transport the cooler by yourself?

  • How to know that carbon dioxide is out?

QUESTIONS ABOUT SITE

  • Авторизация, список адресов и история заказов постоянно исчезают. Приходится все время авторизовываться заново.

  • Зачем нужно авторизоваться?

  • Что будет, если я не авторизуюсь?

  • Как авторизоваться на сайте?

  • Мне не пришла СМС с паролем для авторизации. Что делать?

  • Заказ отправился, но стоимость заказа не показывается. Почему?

  • Я оплатил доставку карточкой, но оплата не видна. Почему?

  • Есть ли у вас мобильное приложение, и где его найти?

  • Как очистить мой смартфон от этого приложения и удалить с него информацию о моих заказах?